Terms and Conditions

Last Updated: June, 2026

1. Introduction and Company Details

These Terms & Conditions ("Terms") govern your use of the website and the purchase of software licenses and digital products from SoftTechPro Solutions LLC ("Company", "We", "Us").

  • Legal Entity Name: SoftTechPro Solutions LLC
  • Entity Type: Limited Liability Company (WY)
  • Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
  • Support Contact: support@softechpro-solutions.com

By purchasing, accessing, or using our digital products, you agree to be bound by these Terms. If you do not agree, do not purchase or use our products.

2. Nature of the Product

All products sold by SoftTechPro Solutions LLC are purely digital. We provide professional automotive diagnostic and recalibration software licenses exclusively. No physical products are shipped. Upon successful payment and verification, delivery is processed entirely online via email and digital download/activation.

3. License of Use

Purchasing access to our software grants you a non-exclusive, non-transferable, single-workstation license to use the software according to the specific tier or duration purchased. The license is subject to the following strict conditions:

  • Professional Use Only: The software is strictly designed for use by professional automotive businesses and certified tuners.
  • One PC / One HWID: Each license is bound to exactly one (1) computer identified by its hardware fingerprint (HWID). Installation, activation, or use on any additional machine — including virtual machines — without purchasing an additional license or a paid HWID reset is a material breach of these Terms.
  • No Sharing, Cracking, or Reselling: You may not share your credentials, license key, or activated software with any third party. Reverse engineering, cracking, bypassing, or circumventing the HWID binding, license validation, or any other security mechanism is strictly prohibited. You may not resell, rent, lease, sub-license, or redistribute access in any form. Any attempted infringement will result in immediate, permanent license termination without refund and may result in legal action.
  • HWID Enforcement: License validity is verified server-side on every launch. Mismatches between the registered HWID and the active machine are logged and trigger automatic suspension. HWID resets are available as a paid add-on (see pricing page).
  • No Reverse Engineering: You may not decompile, disassemble, or attempt to derive source code from the software by any means.

4. Ordering, Payment, and Billing

Prices are displayed clearly on the checkout page before purchase. We utilize Stripe as our secure payment processor. By submitting your payment information, you authorize Stripe and SoftTechPro Solutions LLC to charge the specified amount.

Our pricing model offers time-bound access tiers (1-Month Pro, 1-Year Enterprise) and credit top-ups. In the event of active subscriptions, billing occurs on a recurring basis as selected. You may cancel your subscription at any time via the customer portal or by contacting support, preventing future billing cycles.

5. Digital Delivery Policy

Access to your software or license key is delivered digitally to the email address provided at checkout, typically immediately after payment. In some instances involving anti-fraud verification, manual review may require up to 24-48 hours. The customer is responsible for ensuring the email address provided is correct and actively monitored. Please refer to our Digital Delivery Policy for full details.

6. Refund and Cancellation Policy

All sales are final for digital products. Once a license has been activated, a download has been initiated, or access credentials have been delivered, the product is considered fully fulfilled and no refund will be issued under any circumstances, including but not limited to:

  • The software not producing the expected tuning result on a specific vehicle or ECU.
  • Incompatibility with a vehicle not listed in our supported ECU database.
  • Customer error during the tuning process.
  • Dissatisfaction with Cloud Tuning output.

Credits and plan subscription fees are non-refundable once purchased, whether used or unused. Please review our comprehensive Refund Policy prior to purchase and verify ECU compatibility before buying.

7. Customer Responsibilities and Compliance

The customer assumes full liability for the use of our software. SoftTechPro Solutions LLC provides development and diagnostic tools; we do not verify or authorize the legality of specific vehicle configurations in your jurisdiction. It is your sole responsibility to ensure that any adjustments made using our software fully comply with local, state, and federal laws. See our Acceptable Use Policy and Compliance & Compatibility Policy.

7a. ECU Modification Disclaimer

Important Legal Notice Regarding Vehicle Modifications: Modifications to a vehicle's ECU calibration — including but not limited to emissions system deactivation (DPF, EGR, AdBlue/SCR), performance tuning, and removal of speed or RPM limiters — may have significant legal and contractual consequences:

  • Vehicle Warranty: ECU modifications will typically void the manufacturer's vehicle warranty, in whole or in part. The customer accepts sole responsibility for any warranty implications.
  • Road Legality: Certain modifications (particularly emissions-related deactivations) are illegal for use on public roads in many jurisdictions, including the European Union, the United Kingdom, the United States (under EPA regulations), and others. Laws vary by country and region.
  • Off-Road / Closed-Circuit Use: Emissions defeat and performance modifications are intended exclusively for off-road, motorsport, dyno testing, or closed-circuit use, unless explicitly authorized by applicable local law.
  • Customer Compliance: You are solely responsible for determining the legality of any modification in your jurisdiction and for obtaining all required permits or approvals before performing or deploying any ECU modification on a road-registered vehicle. SOFTTECHPRO SOLUTIONS LLC accepts no liability for fines, penalties, failed emissions inspections, or legal proceedings resulting from use of our software.

8. Technical Support and Compatibility

Support is provided via email at support@softechpro-solutions.com. We do not guarantee compatibility across all hardware configurations. Supported operating system: Windows 10/11 64-bit. Availability of specific tuning features depends on the vehicle, ECU type, and firmware version being processed. Compatibility with a specific ECU does not guarantee a specific tuning outcome.

9. Liability Limitation

To the maximum extent permitted by applicable law, SoftTechPro Solutions LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our software, including but not limited to data loss, loss of profits, vehicle damage, or ECU failure. Our software is provided "as is" without warranty of any kind, express or implied.

10. Cloud Tuning Service

The Softechpro Cloud Tuning service ("Cloud Tuning") allows customers to submit ECU firmware files for automated processing by our server-side engine. The following conditions apply:

  • "As-Is" Output: Cloud-processed files are provided "as-is". The resulting calibration is generated algorithmically based on pattern matching and firmware analysis. We make no guarantee as to the specific outcome, performance gain, or successful application on any particular vehicle.
  • ECU Compatibility: Results depend entirely on the firmware version, hardware variant, and ECU family submitted. Not all ECUs in our database will yield a supported result for every requested service combination.
  • Non-Refundable: Cloud Tuning processing fees (credits consumed) are non-refundable once a job has been initiated and entered the processing queue, regardless of the result.
  • File Retention: Submitted ECU files are processed and then automatically deleted from our servers within 30 days. We do not retain, share, or resell your ECU files.
  • Customer Verification: It is the customer's responsibility to verify any cloud-processed file on a test bench or rolling road before installation in a vehicle.

11. Intellectual Property

All content, software, tuning algorithms, calibration databases, ECU profiling logic, heuristic patterns, and diagnostic data provided through the Softechpro platform are the exclusive intellectual property of SOFTTECHPRO SOLUTIONS LLC, protected under United States and applicable international copyright, trade secret, and intellectual property law.

  • You may not copy, reproduce, distribute, publicly display, or create derivative works from any proprietary component of our software or database.
  • The Softechpro brand name, logo, and product names are trademarks of SOFTTECHPRO SOLUTIONS LLC. Unauthorized use is prohibited.
  • Any feedback, suggestions, or ideas submitted by users may be incorporated into the product at our discretion without compensation or attribution.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, without regard to conflict of law principles.

  • Exclusive Jurisdiction: Any dispute arising from or relating to these Terms or the use of our products shall be subject to the exclusive jurisdiction of the state and federal courts located in Florida, USA.
  • Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
  • EU Consumers: Nothing in this section shall deprive EU consumers of the mandatory protections afforded under applicable EU consumer protection law, including the right to bring claims in courts of their country of residence.
  • Contact Before Dispute: We encourage you to contact us at support@softechpro-solutions.com before initiating any formal dispute. Many issues can be resolved promptly by our support team.