Refund Policy

Last Updated: July, 2026

1. Strict No-Refund Policy for Used Digital Goods

SoftTechPro Solutions LLC provides specialized, professional-grade automotive ECU tuning and diagnostic software, delivered 100% digitally. Due to the digital nature of the product, the irrevocable generation of HWID-bound licences, and immediate access to proprietary algorithms, maps and processing on activation, all sales are strictly final and non-refundable once the software has been activated and used.

We log all software activations, ECU file-processing events and HWID (Hardware ID) bindings. If our server logs indicate that your unique HWID has been registered and that the software has been executed to process, or attempt to process, ECU mappings, you are explicitly disqualified from receiving a refund under any circumstances. This policy is strictly enforced to prevent software abuse, piracy and fraudulent “use-and-refund” tactics. There is no money-back guarantee and no trial-period refund.

2. ECU Functionality & Compatibility Variances

Modern ECUs are complex and their internal flash structures can vary significantly even among identical vehicle models, depending on software version, prior modifications or dealer updates. While we support a vast array of ECUs, we do not guarantee 100% compatibility for every single file or software version in existence. If a specific file from an esoteric or highly-modified ECU cannot be patched, this does not constitute a valid ground for a refund. It is the responsibility of the professional tuner to verify the hex dumps manually. Unsuccessful automated patches are a normal occurrence in this specialized industry.

2.1 Heavy-Duty Trucks Not Covered — No Refund

Softechpro is designed for passenger cars and light commercial vans only. Heavy-duty trucks, buses, off-highway, agricultural, marine and industrial ECUs are not supported and were never advertised as supported — including but not limited to Volvo FH/FM, DAF XF/CF, Scania, MAN, Iveco Stralis, Mercedes Actros, Renault Trucks and similar HD platforms. These are explicitly excluded from all refunds. Purchasing to use on an HD truck is not a valid ground for a refund.

2.2 HWID Freeze on Cancellation — Multi-Account Abuse Forbidden

Each licence is bound to your physical computer(s) via a HWID (a SHA-256 fingerprint of your CPU, motherboard and disk). Upon cancellation — whether by you, by us, or through a failed Stripe payment — all of your HWIDs are copied to a frozen list and permanently locked to your user account. You can no longer remove, reset or transfer those HWIDs. Any new account created on the same physical PC is automatically blocked. Creating a second account on the same machine to obtain another trial or evade this freeze = ban with no refund and no chargeback right.

3. Mandatory Installation Prerequisites

Before purchase, it is the customer’s responsibility to ensure their environment meets the requirements: Windows 10/11 (64-bit), antivirus / Windows Defender exclusions configured for the application, and all required runtime dependencies installed. A device that blocks the software via antivirus, firewall or a misconfigured OS is not a product fault and is not grounds for a refund.

4. Exceptional Circumstances

Refunds are only considered in the extraordinary event where a user purchases a licence but is entirely unable to activate the software due to a critical server-side fault on our end, provided the user contacts support@softechpro-solutions.com within 24 hours of purchase AND zero ECU modifications have been logged against the account. Outside of this narrow exception, no refunds are issued.

5. Tokens, Welcome Bonuses & Cloud Tuning

Tuning credits, cloud tokens and any promotional / welcome bonuses are goodwill items with no cash value; they are non-refundable and non-transferable, and any bonus balance is forfeited on cancellation, chargeback or account termination. Where goodwill is offered to resolve an issue, it is offered as service credit, never as a cash refund.

6. Cloud Tuning API (B2B)

Business / developer API plans (checksum, CVN, DTC and module services) are prepaid professional services consumed programmatically. Once API calls have been made or a solution has been delivered, the corresponding charge is final. Files that fail are handled through the API error-report / ticket workflow, not by refund.

7. Agreement to Terms

By purchasing, subscribing or activating a Softechpro licence, you confirm that you have read, understood, and unequivocally agreed to this Refund Policy. You acknowledge that you forfeit your right to dispute the charge via your bank or payment provider once the digital service has been rendered and logged. Filing a chargeback after the software has been delivered and the HWID activated is a breach of these Terms; all relevant activation logs, IP data, consent records and licence-binding records will be submitted to the card network as evidence, and the account will be permanently banned.

8. Changes to Pricing, Plans & Policies

Softechpro may update its pricing, plans, coverage and this policy at any time. Changes are not retroactive to completed purchases. The version of this policy in effect at the time of your purchase governs that transaction. Continued use after a change constitutes acceptance of the updated terms.

Questions? Contact support@softechpro-solutions.com with your Order ID and purchase email.